The warranty commences on the date the product is purchased. This is indicated on the proof of purchase. Make sure you keep it well. We give a 3-month warranty on our earrings, silver bracelets & chains on production and material faults.
No warranty is given on the plating of the gold jewelry. We advise to be careful with water, perfume, hairspray and lotions. Damage from normal wear is not covered by the warranty. Also having the jewelry processed by another party is not covered by the warranty.
Please read our Jewelry Care page for more info.
All other damage/wear including everyday wear and tear, damage to gemstones or other forms of damage are not covered by our warranty. Wear and tear is not considered a fault and as such is not covered by our warranty.
Manufacturing Faults do not include the following:
– General wear and tear.
– Damage from improper care or negligence.
– Broken/bent claws or prongs.
– Pieces that are scratched, bent or misshaped.
– Chipped, cracked or broken gemstones.
– Any work including resizes and repairs undertaken by another jeweler.
Although gemstones are hard, they can be broken, chipped or lost if not carefully cared for. Gemstones that have come loose, damaged or lost due to damage are not covered under warranty.